Refund & Cancellation Policy

This website is owned and operated by Daljeet Singh, sole proprietor trading as KalaKraft. Our paintings are made to order. Please review your artwork, size and delivery details before placing an order. This policy explains cancellation restrictions and eligible returns, replacements and refunds.

Cancelling an order

Our paintings are made to order specifically for each customer. Once an order is placed, customer cancellation requests cannot be accepted, including before dispatch.

Please check your chosen artwork, size and other options carefully before placing your order. This cancellation restriction does not affect the remedies described below for damaged, defective or incorrect items, or any rights available under applicable law.

No returns or cancellations

Every painting is made to order for you. Once an order is placed, it cannot be cancelled, returned or exchanged because you changed your mind, selected the wrong size or prefer a different artwork.

Please review all product details and your selections before placing your order.

What cannot be returned

Custom, personalised or made-to-order pieces, unless they arrived damaged or are not what you ordered.

Items that have been used, washed, altered or damaged after delivery.

Sale items marked as final sale at the time of purchase.

Gift cards.

Damaged or wrong items

If your piece arrives damaged, or we sent the wrong thing, tell us within 48 hours of delivery with a photo. We will arrange a free replacement or a full refund, including shipping - the mistake is ours to fix.

Exchanges

Change-of-mind exchanges, including changes of size or artwork, are not available for made-to-order paintings. Contact us if the item delivered is damaged, defective or incorrect.

How refunds are paid

Once we receive and check the returned piece, refunds are processed within 7 business days.

Refunds go back to the original payment method. Card and UPI refunds can take a further 5–7 business days to appear, depending on your bank.

For cash-on-delivery orders we will ask for bank details to make the refund.

Original shipping charges are refunded only when the return is our fault (damaged, defective or wrong item).

Return shipping costs

If the item is damaged, defective or not what you ordered, we pay the return shipping.

Change-of-mind returns are not accepted.

Contact

Anything unclear? Email support@kalakraft.com and a person will reply.