Refund & Cancellation Policy

This website is owned and operated by Daljeet Singh, sole proprietor trading as KalaKraft. We want you to love what you bought. If it is not right, here is exactly how to cancel, return or exchange it - no fine print games.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Email us with your order number and we will stop it and refund you in full.

Once a parcel has been dispatched it cannot be cancelled, but you can return it once it arrives.

Returns - the 15-day window

You have 15 days from delivery to request a return, for any reason.

The piece must come back unused and in its original packaging, with any tags intact.

To start a return, email support@kalakraft.com with your order number and a photo if the item arrived damaged. We will send you return instructions.

What cannot be returned

Custom, personalised or made-to-order pieces, unless they arrived damaged or are not what you ordered.

Items that have been used, washed, altered or damaged after delivery.

Sale items marked as final sale at the time of purchase.

Gift cards.

Damaged or wrong items

If your piece arrives damaged, or we sent the wrong thing, tell us within 48 hours of delivery with a photo. We will arrange a free replacement or a full refund, including shipping - the mistake is ours to fix.

Exchanges

Want a different size or piece instead of a refund? Say so when you request the return and we will exchange it, subject to availability. If the new piece costs more you pay the difference; if it costs less we refund it.

How refunds are paid

Once we receive and check the returned piece, refunds are processed within 7 business days.

Refunds go back to the original payment method. Card and UPI refunds can take a further 5–7 business days to appear, depending on your bank.

For cash-on-delivery orders we will ask for bank details to make the refund.

Original shipping charges are refunded only when the return is our fault (damaged, defective or wrong item).

Return shipping costs

If the item is damaged, defective or not what you ordered, we pay the return shipping.

For change-of-mind returns, return shipping is at your cost.

Contact

Anything unclear? Email support@kalakraft.com and a person will reply.